Terms & Conditions

TSCHAK is a brand of Sund Records, mail order company located in Poland.
All prices are quoted in Euros and include 23% VAT tax rate.
The costs of shipment are based on weight and location, so will vary from product to product. As you add products to your shopping cart, the postage and packing will automatically recalculate and will be shown in your basket after logging in.
Orders are processed and dispatched within the time-frame indicated. You should expect delivery within 4-7 days in Europe and 10-21 days elsewhere. If there are any issues with availability we will notify you as soon as possible.
Pre-ordered items are generally dispatched a few days prior to their release date, usually on Thursdays, to ensure delivery as close to the release date as possible.
Payments are processed by PayPal. You can pay with money held in your PayPal account balance, or use PayPal to access another payment method, such as a credit card, debit card or your bank account. We also accept direct payments to our bank account.
Please return faulty and/or damaged goods by First Class mail within 14 days since receiving the package. They should be in their original packaging (or securely packed if it's not possible) with sale invoice enclosed. We will offer you a replacement free of charge. If the item will be unavailable we will offer a full refund including postage or a voucher for the next shopping.
Unwanted item can be returned as long as it's unopened and in the same condition as when it was sent out. Please contact us within 14 days (from the date the order was received) to inform about the fact. We will offer you a refund adequate to the price of the item on the purchase date or a voucher for the next shopping.
You can cancel your order at any time before dispatching your purchase. Please contact our customer service.
Once the estimated delivery time has passed and your order hasn't arrived, please contact us.

Contact us

Our office works Monday-Friday 8:00-16:00 GMT